HanziHeart Support

Subscriptions

HanziHeart subscriptions are managed through the app store account used for purchase. Subscription price, renewal period, free-trial details, and cancellation information are shown before purchase in the app and by the relevant app store.

iOS: Open Settings, tap your name, tap Subscriptions, select HanziHeart, then manage or cancel the subscription. You can also use the App Store account screen to manage subscriptions.

Android: Open Google Play, tap your profile icon, choose Payments & subscriptions, then Subscriptions, and select HanziHeart to manage or cancel.

Refunds: App store refund requests are handled by Apple or Google under their own refund policies. HanziHeart support can investigate account, access, or restore-purchase issues, but app store billing and refund decisions are normally handled by the relevant app store.

If restore purchases does not behave as expected, include your HanziHeart account email, app version, device model, app store platform, and approximate purchase time when contacting support. Do not send payment card details.

Helpful official links: manage Apple subscriptions, request an Apple refund, manage Google Play subscriptions, and request a Google Play refund.

Affiliate Codes and Friend Invites

Introductory and return offers cannot normally be combined. Depending on your platform, a reward may be an app-store offer or account-level Pro access credit. Account-level credits do not themselves change subscription billing or renewal dates.

Creator affiliate codes identify the creator who introduced a new customer to HanziHeart and must be claimed within the new account’s first seven days, before any subscription. An eligible new customer receives the app-store offer configured for that creator, typically a discounted first monthly period; limited legacy offers may instead provide one free month. The creator receives attribution and any separately agreed commission, not an automatic free-month reward. Friend referral codes begin with HH-. They give an eligible new friend one free month and let the inviter earn one free month only after the friend makes their first genuine paid Pro payment.

Friend referrals are available only from eligible active paid subscribers on the applicable store. The invited friend must use a new HanziHeart account, must not previously have held a subscription, and must claim the referral within seven days of creating it. Each new account can claim one friend referral, and each inviter can receive credit for up to 10 friends who make their first qualifying paid monthly or annual Pro payment in a rolling 365-day period. Uncompleted claims and friends who cancel before paying do not consume this reward limit. The relevant app store’s offer eligibility, storefront, redemption, expiry, pricing, and subscription conditions also apply.

If an invite link does not work

1. If HanziHeart is already installed, open the original link again. It should open the app and retain the code.
2. If you installed from the landing page, copy the displayed code and enter it in HanziHeart during onboarding or from the code-redemption area.
3. Check the code type: creator links use aff; friend links use ref, and friend codes begin with HH-.
4. Make sure the invited friend is signed into the intended HanziHeart account and app-store account and that the HanziHeart account was created within the last seven days.
5. For a creator code, continue to the relevant app store when prompted to redeem the configured offer. Check the store’s purchase sheet for the exact discount or free period and renewal price. If the offer is still being prepared, retry the same creator code later.
6. If the app store rejects an offer, check the storefront, offer eligibility, expiry, and subscription state shown by the store. One-time app-store offer codes cannot be reused.
7. If the inviter’s reward is pending, allow time for the app store and the subscription service to confirm the friend’s first genuine paid Pro payment, then reopen the referral screen.

If the problem continues, email hanziheart-support@gladiolus.dev with your HanziHeart account email, the referral or affiliate code, the approximate claim time, and the error shown. Do not send passwords, payment-card details, or another participant’s personal information.

See the Terms of Use for the complete programme rules and the Privacy Policy for information about referral data.

Account and Data Deletion

You can ask us to delete or anonymise personal data associated with your HanziHeart account, subject to applicable lawful exceptions and record-keeping requirements.

You can delete your account using the in-app account deletion option. If you cannot access the app or prefer to request deletion outside it, email hanziheart-privacy@gladiolus.dev using your account email address where possible.

Please include the email address used for your HanziHeart account, the sign-in method you used, whether you want account deletion or only deletion of specific app data, and any support ticket reference if you previously contacted us.

Do not send payment card details, passwords, unnecessary identity documents, or unrelated private messages. We may need to verify that the requester controls the relevant HanziHeart account before deleting data.

We may request information reasonably necessary to verify your identity. We handle requests without undue delay. Where UK data protection law applies, we normally provide a substantive response within one calendar month of receiving your request, subject to legally permitted identity-verification requirements and extensions. If an extension applies, we will explain the reason and revised deadline within the required period. Other applicable local deadlines remain unaffected. If we cannot comply with a request in full, we will explain the reason and applicable complaint rights.

Account deletion removes your account and associated app content from our active systems. Relevant provider deletions may complete separately. Limited completion or legally required records may be retained. See Your Rights and Account Deletion for details.

Imported screenshots are read on your device and are not uploaded, so there is no screenshot image for us to delete from our systems. You can manage locally stored app data through your device settings; removal behaviour may depend on the platform and its backup settings.

Deleting a HanziHeart account does not automatically cancel an Apple App Store or Google Play subscription. You must cancel subscriptions through the app-store account used for purchase.

AI Transparency

HanziHeart uses third-party AI services to generate reads, emotional interpretations and companion replies. Relevant submitted text and, for companion replies, recent conversation context and selected learning preferences are sent through our service to generate a response. Outputs may be inaccurate or unsuitable. Completed main-app reads are automatically saved to practice history and synced when signed in. See the Privacy Policy for processing, storage and international-transfer details.

Imported screenshots are read on your device and are not uploaded. Always review a read before acting on it, and use your own judgement before sending any suggested reply.

Rights and Takedown

If you believe content or activity connected to HanziHeart infringes your rights, contact hanziheart-legal@gladiolus.dev with enough information for us to review the request.

Useful Links

• HanziHeart App Page
• HanziHeart Privacy Policy
• HanziHeart Terms of Use

Contact

HanziHeart is operated by Gladiolus Limited.

Privacy: hanziheart-privacy@gladiolus.dev
Legal: hanziheart-legal@gladiolus.dev
Support: hanziheart-support@gladiolus.dev