Privacy Policy

1. Contact Details

Gladiolus Limited is the controller for the personal information we process.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

ICO registration reference: ZC112773

Email: privacy@gladiolus.dev

2. What information we collect, use, and why

We collect or use the following personal information for dealing with queries, complaints, or claims:

• Names and contact details
• Account information
• Customer or client accounts and records
• Correspondence

We receive this information directly from you when you contact us via our website or email.

3. Lawful Bases and Data Protection Rights

Under UK data protection law, we rely on the following lawful bases:

• Consent: You have given us clear permission. You can withdraw this at any time.
• Contract: Necessary to enter into or carry out a contract with you.
• Legitimate Interests: We use this to respond to general inquiries and provide support. Our legitimate interest is to ensure a high level of service and resolve issues regarding our products. The impact on your privacy is minimal as you provide this data voluntarily for communication.

Your rights: You have the right to access, rectify, or erase your data, and to restrict or object to its processing. To exercise these, please contact us at the email above.

4. How long we keep information

We store your personal information for as long as necessary to fulfill the purposes we collected it for, including any legal or reporting requirements.

For general customer queries and correspondence, we typically retain data for 1 year following the last interaction to comply with statutory limitation periods for legal claims.

5. Who we share information with

We use the following data processors to handle personal information on our behalf:

• Google Workspace & Gmail: Provides our email infrastructure and cloud storage.

We may also need to share your personal information in the following situations:

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. Sharing information outside the UK

Our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR using appropriate safeguards.

7. Cookies and Third-Party Links

Please refer to our Cookies Policy for details on website cookies. Our site may link to third-party sites (like app stores) which have their own privacy practices that we do not control.

8. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

9. App-Specific Privacy Policies

Our mobile applications may collect different data. Please refer to the privacy policy found within each individual app for details specific to that application.

10. How to complain

If you have concerns, please contact us first. You also have the right to complain to the ICO:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Helpline: 0303 123 1113 | Website: www.ico.org.uk